Job Information

ResWare Administrator

Location

Pittsburgh, PA

Department

Information Technology

Job Description

Position Summary: Assist with the ongoing maintenance of OCLS’s software, ResWare Reports to: Product Owner, OCLS Essential Duties: -Provide helpdesk support to business operations utilizing ResWare -Create and implement integrations with third party companies -Verify, administer, troubleshoot, and resolve system issues while maintaining communication channels -Work with the business to leverage the production system for business needs -Provide support for production reporting -Analyze and test the effects of software upgrades on system functionality prior to implementation to mitigate issues - Communicate system changes with management - Create and maintain documentation for new processes and workflows - Work with end users to identify issues/concerns related to functionality and effectively communicate with IT group to develop solutions - Build and create document templates using conditional fields and custom fields, as necessary -Manage settlement fee groups, client fees, user access rights, and overall system maintenance -Develop and maintain technical relationships with cross-functional IT teams -Assist with balancing files prior to disbursement

Responsibilities

    Skills and Expertise

      Requirements: -1 to 3 years administration and configuration experience with ResWare software -1 to 3 years experience in both Title and Escrow industry, including Settlement -Ability to make decisions that have significant impact on the department’s credibility, operations, and services -Strong collaborator and solver of complex problems by being able to research and present alternative solutions -Project Management skills utilizing analytical and problem-solving skills - Ability to interact with and be the advisor of solutions to senior management and company leadership -Strong analytical and systems-thinking skills -Demonstrated experience in cross-team collaboration -Experience with administrating title and escrow software Education: Required: Associate’s degree or equivalent work experience Preferred: Bachelor’s degree Experience: One to three years of related experience required. Additional education may be substituted for years of work experience. Salary: This is subject to change based on education and experience level. This position would be an exempt position, not eligible for overtime. COVID-19 considerations: All candidates must be comfortable coming into the office for an in person interview, training process, and overall job functions. Work from home opportunities might arise once the training period is over based on the position. OCLS provides masks, hand sanitizer, and gloves on site. Masks are required to be worn at the office and social distancing is practiced. We are adhering to CDC, State and Local orders with regard to COVID-19. Physical Requirements: The physical requirements must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires the ability to sit or stand up to 7.5 or more hours at a time. Reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than whole hand(s), for example, using a keyboard. Work requires sufficient auditory and visual acuity to interact with others. No lifting of objects weighing more than 15 pounds on a regular basis. *Regular, consistent, and predictable attendance is an essential function of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. The incumbent may be asked to perform other duties as assigned. This job description is subject to change at any time.* Work Locations: This position can be primarily remote, but you will be required to travel periodically to Orange Coast Lender Services, 1000 Commerce Drive, Suite 520, Pittsburgh, PA 15275 or one of our other locations. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.