Job Information

Late Night Manager Closings


Pittsburgh, PA


Closing Department

Job Description

Position Summary: The position includes the oversight of the entire closing process and performance for each of the clients under the direct Supervision of the Director of Operations Essential Duties: Late Night Manager, Closings Hours: 11:30-8 or 12:00-9pm - Monitor daily volume, and allocate files as necessary - Manage escalations, as needed - Review daily WIPS to ensure all past due/upcoming tasks are complete - Review daily WIPS to ensure all closing documents are sent to the Signing Agent/Customer prior to the closing date/time - Review daily disbursement report to ensure all files are disbursed on time - Review recording WIPS on a monthly basis to ensure all recording rejects are resolved in a timely manner - Monitor and manage Client scorecard to ensure we are in a performing status for all Closing related SLA’s - Create and implement training materials specific to the Closing process - Monitor employee performance to ensure accuracy when completing the Closing - Motivate staff to achieve goals that are set forth - Create a positive working environment that allows the team to grow as a team, as well as an individual - Direct involvement with coaching staff and streamlining processes to achieve accurate best practices while remaining compliant with all regulations


    Skills and Expertise

      -Intermediate skills in Microsoft Office, with a focus on Excel and Word -3+ years’ Closing experience required -Demonstrates accuracy and thoroughness - 3+ years management experience Decision Making: -On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences and results having an impact on people, costs and/or quality of service within the functional area. Authority: -May oversee or coordinate the work of others Communication: -Exchanges non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills. Education: -Required: High School Diploma or GED -Preferred: Two years college or equivalent work experience Experience: -Three years of related experience required. Additional education may be substituted for years of work experience. Certification: No Requirements Physical Requirements: -Sitting in a normal seated position for extended periods of time. -Reaching by extending hand(s) or arm(s) in any direction -Finger dexterity required to manipulate objects with fingers rather than whole hand(s), for example, using a keyboard. Communication skills using the spoken word -Ability to see within normal parameters -Ability to hear within normal range -Ability to move about *Regular, consistent, and predictable attendance is an essential function of this job. *This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. The incumbent may be asked to perform other duties as assigned.